SERVPRO of Omaha Southwest - Omaha, Nebraska

SERVPRO of Omaha Southwest

SERVPRO of Omaha Southwest is a reputable restoration company located at 13808 F St, Omaha, NE 68137, United States. They have been providing exceptional service to the community for many years, earning a high reputation for their expertise and dedication to customer satisfaction.

Specialties:

• Water Damage Restoration
• Fire Damage Restoration
• Mold Remediation
• Storm Damage Restoration
• Clean-up and Debris Removal

Other points of interest:

• On-site services
• Wheelchair-accessible car park
• Wheelchair-accessible entrance

Opinions: This company has 158 reviews on Google My Business, with an average opinion of 4.8/5, indicating a high level of customer satisfaction.

SERVPRO of Omaha Southwest offers a wide range of restoration services, including water damage restoration, fire damage restoration, mold remediation, and storm damage restoration. Their team of highly trained professionals is equipped to handle any emergency, ensuring that your property is restored to its pre-loss condition as quickly and efficiently as possible.

In addition to their restoration services, SERVPRO of Omaha Southwest also offers clean-up and debris removal services, making them a one-stop solution for all your restoration needs.

The company's commitment to customer satisfaction is evident in their reviews, with customers praising their professionalism, prompt response times, and effective solutions. With a wheelchair-accessible entrance and parking, SERVPRO of Omaha Southwest is also committed to providing accessible services to all members of the community.

To learn more about SERVPRO of Omaha Southwest and their services, visit their website at servpro.com or contact them directly at 4024080134.

👍 Reviews of SERVPRO of Omaha Southwest

Chuck N.

5/5

City of omaha sewer backed up a couple houses on our block. The city hired servpro to do the tear out. I really like these guys. They were very professional, mindful. Fast and efficient. They moved what they could. Covered our stuff well so it doesn't get covered in crap. Sealed off the basement to prevent dust from going throughout the house. Exactly what I would imagine a set of professionals should always do. I wish with all my heart my landlord hired these guys to do the repair work as well. Instead of some unskilled.... undocumented workers like I'm dealing with now that are doing none of these things listed above. Thanks servpro for doing it right. I wish they were all like you guys.

Erik M.

1/5

There was several things wrong with my experience with SERV PRO of Omaha Southwest. This team was dispatched to handle services in Iowa in July after severe torrential storms. The local team was swamped and couldn’t do it. So this team came. 1) This team was here to make money, period. They were from a different state and employees were likely paid overtime, needing lodging, etc. Due to supply and demand, I assume the service cost was significantly higher than if it were a local team. At the end of the day, not much work was done to justify this cost. I get companies want to make money. ***But this company behaved as if it was taking advantage of homes who just experienced disaster. *** 2) The communication throughout the service was awful. The team wanted in and out. Comments like “we don’t know what your insurance will cover,” “it will be sent to insurance, we don’t know;” all to convey that they have no role in what actually happens. There was a lot of “we don’t know,” but Lathe and his team could have been better at giving a rundown of how things typically occur. Giving a schedule would have helped greatly. Upon contacting SERV-PRO of my area, it was communicated that there would be a restoration component. In my conversation with Lathe (upon paying down payment), I still believed there was a restoration component. I did not know that they weren’t going to restore ANYTHING until the day they were finally done. This wasn’t communicated. Families are stressed when their house is flooded, and this team wanted in and out. Taking more time to explain things would have been extremely helpful. ***3) My main issue is that Lathe communicated that if my family cleaned up the basement beforehand, the cost of the bill (and labor) would go down. The overall estimate could be lowered if we cleaned. We spent several hours cleaning up down there, and moved many things out of the way. The final bill was not changed in any way to reflect this. So, we just helped this team for no reason. 4) The front desk acted annoyed where I wondered where the bill was. “I would ask your insurance,” was said again. When I finally got the bill a month later, it written as overdue days earlier.

Jamie A.

5/5

Leland, Matt, and Kevin have been absolutely wonderful to work with. They were prompt and efficient. They did a great job with the clean up. We needed them for a biohazard clean up and they delivered. I cannot recommend working with them enough. I learned they also do fire and restoration clean ups as well. While I do not wish this type of clean up for anyone, the process has been made much easier with this team.

Amanda M.

5/5

Matt and Chris were over this morning to clean our basement carpet after our cat and kids had been making a terrible mess of it. They called before arriving, were on time, professional and courteous. They explained everything and got to work. They did a very thorough and wonderful job! It looks and smells great, which is a major improvement! I highly recommend them if you’ve got a big mess. They can handle it.

Matthew F.

5/5

Truthfully beyond amazing! While the reason for needing their service was not fun; shooting the customer (me) strait, easy communication, and having the chance to speak directly to the owner (amazing!) and explanation of exactly what’s happening each step of the way. Their patients, communication, follow up and willingness to work with our schedules was unmatched and should we need service again in the future Lathe, Andy and the whole team will be our first call! Thank you for getting us back to normal!

Brian B.

5/5

What do you do when your kids’ house floods and you are literally on your way out of town!?! Call SERVPRO of Omaha Southwest! These guys came through when we needed them the most! On time, professional, and clean! Great service and a great value!

Kathy

1/5

We hired this company on June 9th when we had fire and water damage. They removed all of our personal clothing items by June 12th. It was mentioned more than once that we could have our clothes back anytime. Servpro employees poorly documented what they took from our home so when it came time for the business to provide a list of our items, they missed several items big and small. I have had to provide many corrections to their list. Savannah, contents manager has asked us for pictures of items they should have. Nothing should leave the home without proper documentation. Servpro has had our clothing for close to 2 months. It has been very difficult getting our clothing items back. Their excuse is they are busy taking on new emergencies and do not have time to clean them. I feel strongly if they cannot meet their current customers needs why are they taking on more business. We are displaced from our home for the next 10-12 months. We need our clothing which includes shoes, belts, purses, coats, hats, etc. for the next year. When reminding Savannah, Kevin or Johnny that we want these items back, it was threatened they will bring everything back. Since we are displaced from our home we do not have room. Johnny states that once items are processed it is difficult to access individual items, especially without payment and prior notice. They have had plenty of notice. We are not requesting everything back. We have had items damaged, things removed without proper documentation, lost items, received other people’s items, & they have cancelled scheduled deliveries. I have many antique items in curio cabinets they have not accounted for. This company is disorganized and have demonstrated poor customer service. When it comes to your home you want someone you can trust. I would not recommend this company. Per the above information, you can see we have contacted the company many times. The names of the people we have contacted. Savannah, Content manager; Kevin, Director of Operations; and Johnny, Chief Operating Officer. No resolution.

Mary V.

5/5

Servpro was excellent in restoring my basement after a pipe broke. They had 8 people out here the first day with equipment fans etc. I worked with Shauna who made the whole process easy. She communicated when the workers would be at my house. I highly recommend using Servpro. A great company.